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Terms and Conditions
In order to provide quality services and smooth purchase experience to the members (abbreviated as "you") as well as ensuring both parties deal under ample understanding, Juice Monkey (abbreviated as “our”, “our company”) have drawn out the terms of service as following:
Participation in the loyalty program is open to individuals aged 18 years or older who download and register on the app.
Users must create an account on the app to participate in the loyalty program. Each user is allowed only one account.
Points are awarded based on specified actions such as purchases, referrals, or engagement with the app. The method of earning points may be subject to change at the discretion of the company.
Points can be redeemed for rewards as specified in the app. The redemption options and their corresponding point values may be subject to change.
Points may have an expiry date. Users will be notified in advance of any impending expiry of points.
Any attempt to manipulate the program or engage in fraudulent activities will result in immediate disqualification from the program and forfeiture of all points.
Modification and Termination
Our company reserved the right to modify, suspend, or terminate the loyalty program at any time without prior notice. In the event of termination, users will have a specified period to redeem their points.
Limitation of Liability
Our company are not liable for any loss or damage incurred as a result of participation in the loyalty program, except where prohibited by law.
Users may receive communications related to the loyalty program via email, push notifications, or in-app messages.
Users are encouraged to provide feedback and suggestions regarding the loyalty program. Our company reserved the right to use this feedback for improvement purposes without any obligation to compensate the user.
Return and Refund Policy
Application for the Return of an Item
1. Buyer may only apply for the refund and/or return of the Item in the following circumstances:
2. How am I able to request for a Return / Refund / Replacement?
Refunds will be provided if any product ordered is out of stock. A notification of refund will send via email or phone.
Information Collection and Use
For a better experience while using our Service, our company may require you to provide certain personally identifiable information, including but not limited to Email, Phone Number, Gender, and Images. The information that our company requests will be retained on your device and is not collected by our company in any way.
Data Handling and Security
Our company values your trust in providing us with your Personal Information, including images. We strive to use commercially acceptable means to protect this information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure and reliable, and we cannot guarantee absolute security.
The app may use third-party services that collect information used to identify you. These third-party services may include, but are not limited to:
Google Play Services
Google Analytics for Firebase
We encourage you to review the privacy policies of these third-party providers to understand how they handle your data.
Whenever you use our Service, in a case of an error in the app, our company collects data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. This data is used for the sole purpose of analyzing app performance, identifying and resolving issues, and improving the overall user experience.
This Service does not use "cookies" explicitly. However, the app may use third-party code and libraries that use "cookies" to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Our company may employ third-party companies and individuals for the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
Our company wants to inform users of this Service that these third parties have access to your Personal Information, including images, to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Our company values your trust in providing us with your Personal Information, including images. We strive to use commercially acceptable means to protect this information. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and our company cannot guarantee its absolute security. Rest assured that we take appropriate measures to safeguard your data, including images, from unauthorized access and use.
Links to Other Sites
These Services do not address anyone under the age of 13. Our company does not knowingly collect personally identifiable information, including images, from children under 13 years of age. If we discover that a child under 13 has provided us with personal information, including images, we will immediately delete it from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, including images, please contact us so that we can take the necessary actions.